A WHALE of a TIME

Val and I arrived tired and hungry in Napier after a long days travel on our road trip through the Wairarapa and Hawkes Bay. Fortunately we managed to get the last available room at a motel in the seaside suburb of Ahuriri. After settling in, it was time to spoil ourselves at a local restaurant, The Thirsty Whale. We didn’t have a table booked and when we arrived the restaurant looked full. It was Saturday evening after all. The maître d’ was pleasant and helpful as she arranged for us to sit at a corner high table. We were very appreciative of anywhere to sit and eat. The young wait staff were under considerable pressure and we observed Sheree constantly reassuring and mentoring them (with a smile), all whilst being under extra pressure herself. As the evening went by, the staff made us and other patrons feel that little bit special. She and her team ensured we had a great restaurant experience. 
Val’s turn to sort the bill out and while at the counter, she spoke with Sheree to personally thank her for such a lovely evening and also to tell her that she noted her caring and professionalism as she worked. I then joined Val and not knowing what she said, I also thanked her for the efficient, friendly staff and the way they/she treated us and other customers. She looked at us, smiled and enveloped us in a group hug! Our encouraging words obviously meant a lot to her. Sheree meant a lot to us.

POINTS to PONDER
Encouraging, deserved words are ‘fuel for the soul’ for people in all types of jobs, especially when they are under pressure. You might be the only person to say something positive to an employee or employer in their work day. Be that person.
Take time to say thank you. You might like to be specific in your praise too as this shows you really do notice the good things they are doing. 
If you lead and manage staff, let your words and actions show that you appreciate and value them. They in turn will love coming to work, work well and add value to your business. 
Kindness and professionalism can and should work together. Is there a better way to have a happy and productive work place?

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